Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our SaaS platform. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Company information and job title
• Account credentials and profile information
• Payment and billing information
• Communications with our support team

Usage Information

We automatically collect information about how you use our service:

• Log data (IP address, browser type, pages visited)
• Device information and operating system
• Usage patterns and feature interactions
• Performance and error data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our service
• Processing payments and managing accounts
• Communicating with you about the service
• Improving our platform and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transaction (merger, acquisition)

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion plus 30 days
• Usage data: Up to 2 years for analytics purposes
• Payment records: As required by tax and accounting laws
• Support communications: Up to 3 years

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Portability of your data
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, but this may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Providing notice through our service

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: